Your privacy and protecting your privacy is really important to us :). Our goal in processing data is only to process personal data when this data is relevant to the sensible and economical use of the offerings in our online shop.
Studio Frankie VOF – registered office at Hovenierstraat 71, 9160 Lokeren, Belgium, registered in the Belgian registry of companies under our company number BE0801.601.565, is responsible for processing your personal data on our website: www.frankiethestudio.com. Our privacy policy complies with the General Data Protection Regulation (GDPR).
Contact
Questions or concerns? If you have any questions or concerns, please contact us at hello@frankiethestudio.com.
How we collect and use your personal information?
We collect certain information about your device, your interaction with our webshop, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We may use the information we collect about you to communicate with you, provide the services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
What personal information we collect?
The types of personal information we obtain about you depends on how you interact with our webshop and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you?
Information that you directly submit to us through our services may include:
😊 Basic contact details including your name, address, phone number, email.
😊 Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
😊 Account information including your username, password, security questions.
😊 Shopping information including the items you view, put in your cart or add to your wishlist.
😊 Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect through cookies?
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we obtain from third parties?
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
😊 Companies who support our Site and Services, such as Shopify.
😊 Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
😊 When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How we use your personal Information?
Providing products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
What are cookies?
We all know the delicious chocolate chip cookies, but the cookies meant on this page are small, simple text files that are stored on your computer or mobile device when you use our online store. Cookies and other technologies are used in almost all existing webshops. By using cookies and other techniques we ensure, for example, that:
😊 Surfing in the webshop of frankiethestudio.com is more fun and easier for you;
😊 there is no need to enter the same information over and over again;
😊 We can offer you special functionalities such as the wish-list or your shopping cart;
😊 We can measure how our website is used and where we can improve this;
😊 We can show you ads and recommendations based on your interests.
😊 We can recognize what device you use when you visit us.
Cookies are helping us to provide you with a better user experience when you visit our website as well as to optimize our website. Cookies and similar technologies do not allow us to systematically collect data that could identify the users of our website. They only help us to understand the interests of our users, to improve how our website works and to measure how effective the content of our website is. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Acceptance
By visiting the website and at the latest at the time of your order, you accept all provisions of this Privacy Policy and agree that Studio Frankie collects and processes your personal data in accordance with this Privacy Policy.